ABOUT
SYM Workshop
2025
"Service Your Mind" is a unique wellness workshop dedicated to empowering client-facing professionals with stress management, emotional resilience, and service recovery techniques. Led by Omowunmi Akingbohungbe, a certified customer service trainer with 19 years of industry experience.
This event will offer practical insights and strategies to improve well-being and service excellence. This workshop has succeeded in Lagos Nigeria, and Birmingham United Kingdom, and is now coming to Accra, Ghana to impact businesses and professionals.
Our
Speakers
Omowunmi
Akingbohungbe
AUTHOR & CUSTOMER SERVICE SPECIALIST
Omowunmi Akingbohungbe, Executive Director of Women in Management, Business, and Public Service (WIMBIZ) and Founder of Call To Love Initiative is an award-winning professional with over 18 years of experience working in financial and not-for-profit organizations. Omowunmi is also the author of "Oops! The Client is Upset" which focuses on mastering the art of transforming dissatisfied customers into loyal supporters while maintaining self-esteem.
Ariel
WELLNESS COACH
Introducing Ariel, The Wellness Coach — a certified wellness coach and passionate advocate for holistic well-being, creative expression, and intentional living.
Schedule
9:30
Arrivals
11:00
Wellness Session (Healing from traumatic experience, mental health exercises) by Ariel, Certified Wellness & Health Coach
10:00
Networking
11:45
10:15
SYE (Real-life stories of encountering angry customers
10:40
Sponsors Segment
11:55
Strategies to manage angry customers and boundaries to protect professionals by Omowunmi Akingbohungbe
Welcome session by Omowunmi Akingbohungbe
10:50
Sponsors Segment
12:40
Networking & Book signing
The
Venue
ABOUT THIS VENUE:
FULL ADDRESS:
The Labadi Beach Hotel, Ghana’s Premier 5* Hotel is set amidst tropical landscaped gardens and in close proximity of 10 minutes drive to the Kotoka International Airport and 15 minutes drive to the Central Business District.
Labadi Beach Hotel,
Accra, Ghana.
